Can you track a Hermes collection?
Whether you’ve dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you’re waiting for your delivery, you can track your package throughout its journey.
How long does it take Hermes to collect a parcel?
Let us collect your parcel from you with our door-to-door courier service. Choose when you’d like us to collect it – up to 7 days in advance – and we’ll deliver it within 3 to 5 days from collection.
How do I speak to a human at Hermes?
Reach customer service by calling 0330 808 5456.
Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity. Customer service is available from 8 a.m. to 6 p.m. (BST) Monday to Saturday.
Does Hermes have a live chat?
Domestic – UK to UK
If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
Why has my Hermes parcel stopped tracking?
We haven’t got it
You may have information from your sender telling you that your parcel is dispatched, but it can take a few days for us to receive the parcel. If there’s no tracking information this just means we’re waiting to receive it.
How do I rebook a Hermes collection?
If you want to amend something on your order and you haven’t handed your parcel over to us, the easiest thing to do is cancel your order before 10pm on the day of booking, then rebook it with the new details. The refund will be back in your account in 3 to 5 working days.
How does Hermes home collection work?
You can book parcel collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.
Where is my Hermes HRM number?
If you are unsure of your HRM reference number then please go to the “My Account area”, sign in (or “register” with us if you haven’t already) and then click on the “My Orders” tab to find your HRM reference number. This number can also be found on your confirmation email.
How can I email Hermes UK?
- Visit Customer Services.
- Call Customer Services on 033 0333 6556.
- Visit Live Chat.
- Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected].
- Tweet myHermes Customer Services.
How do I complain to Hermes UK?
Having said that, Hermes takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected].
What happens if a parcel is sent to the wrong address?
If the parcel that you’ve sent accidentally to a wrong address is still on its way, you can just get in touch with the courier service and tell them about the mistake. … In most cases, the courier service won’t charge you for this, although there are some examples. It all depends on the mileage your parcel has traveled.
Who is responsible for missing parcel?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
How do I cancel my Hermes home collection?
- Make sure you have all of your account information ready as well as any collection information you have been provided with.
- Call the Hermes cancellation team on 0844 381 0911.
- Inform the member of staff that you need to cancel your package collection and provide them with any information you have.
What happens if Hermes Cannot deliver?
If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.