How do I speak to someone at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
Did not receive my Hermes order?
If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.
Does Hermes have a live chat?
Domestic – UK to UK
If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
How do I complain to Hermes UK?
Having said that, Hermes takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected]
Where is my Hermes HRM number?
If you are unsure of your HRM reference number then please go to the “My Account area”, sign in (or “register” with us if you haven’t already) and then click on the “My Orders” tab to find your HRM reference number. This number can also be found on your confirmation email.
What to do if a parcel is not delivered?
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.
What to do if Hermes is late?
In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.
How can I email Hermes UK?
- Visit Customer Services.
- Call Customer Services on 033 0333 6556.
- Visit Live Chat.
- Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected]
- Tweet myHermes Customer Services.
Does Hermes have a complaints department?
We’re sorry if our service isn’t what you’d expect from us. We want to do our best to make things right for you. Please contact our friendly customer service team, who are available between 8am and 6pm from Monday to Saturday.
Is there an ombudsman for Hermes?
Hermes Business Solutions Ltd Complaints Ombudsman: See if We Can Help | Ombudsman Services. If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a ‘Supplier of Last Resort’ to take over as your new supplier.
How do I rearrange my Hermes delivery?
Just go to our parcel tracking page, type in your 16-digit tracking number and delivery postcode, and you’ll get options to change your delivery address to a neighbour’s address or other safe place.