What is the email address for Hermes UK?
Our emails will typically come from: @hermes-europe.co.uk. @myhermes.co.uk.
How do I complain to Hermes?
HERMES COMPLAINTS
Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected]. They will typically address the complaint within the same working day.
Why can’t I contact Hermes?
The reason it’s so difficult to talk to anyone is because the company doesn’t want you to. It doesn’t give out its customer service helpdesk phone number, which we think is a bad way to conduct business, but the number you need is 0330 808 5456. This was working at the time of writing.
Does Hermes have online chat?
Domestic – UK to UK
If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
What do I do if my Hermes Parcel not delivered?
If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel. If this address is incorrect or absent, we may have to dispose of your Parcel.
What happens if you miss a Hermes delivery?
Hermes will make 2 attempts to re-deliver your parcel, remember you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place via your My Hermes tracking link. XDP will leave a calling card and notify you via email or SMS for most missed delivery attempts.
Who is responsible if a parcel goes missing?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
How can I contact Hermes by telephone?
How do I complain about one of your services?
Are DHL and Hermes the same company?
Spring UK, the shipping company and courier, has revealed it will be fully integrating with Hermes, Yodel and DHL Parcel UK with the aim of powering the delivery of more ecommerce merchants’ consignments.
Can I talk to someone at Hermes?
If you need to speak to a live customer service representative in Hermes UK customer service you need to dial 0330-808-5456. To speak with a live agent, you need to say “Receiving”, say “Yes”, then say “No”, enter 16 digits tracking number or 8 digits calling card.
Is it possible to speak to a human at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
How do I rearrange my Hermes delivery?
Just go to our parcel tracking page, type in your 16-digit tracking number and delivery postcode, and you’ll get options to change your delivery address to a neighbour’s address or other safe place.
Why is my Hermes parcel delayed?
Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.
How long does it take for Hermes to deliver?
Standard delivery – we’ll deliver your parcel in 2 to 4 days, including weekends. We can even collect it from your home or workplace.
Does Hermes deliver on Sunday?
Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate. National Coverage We offer a Sunday Delivery service to just under 85% of the UK Mainland Population. Fully Tracked We will provide you with end to end parcel tracking as standard.