Hermes provides a delivery and collection service, formerly known as myHermes, for small and medium-sized enterprises and members of the public via doorstep collection and its “Hermes ParcelShops” which are within convenience stores. The myHermes brand was launched in May 2009, and retired in October 2018.
What Hermes delivers?
We provide delivery services for most of the UK’s top retail brands including next, ASOS, BooHoo, Missguided, PrettyLittleThing, John Lewis, Debenhams, eBay and Amazon to name a few.
Is Hermes part of Royal Mail?
Hermes vs Royal Mail – These couriers are both well known and popular UK shipping providers, with Royal Mail being the official postal service of the country. … This guide will give you an overview of both Hermes and Royal, including information about both their domestic and international shipping services.
Is Hermes part of DHL?
Spring UK, the shipping company and courier, has revealed it will be fully integrating with Hermes, Yodel and DHL Parcel UK with the aim of powering the delivery of more ecommerce merchants’ consignments.
How long does Hermes take to deliver from courier?
We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be, next day, 48 hours or 3 to 5 days. Your parcel is making its way through our depots to your local ParcelShop or to your local courier.
Are Hermes parcels tracked?
All consignments are fully tracked from collection to delivery. When booking a service with a printed label the tracking number is present on the label. Alternatively, you can use your HRM reference (shown on your order confirmation e-mail) to track your parcel on our website. You can track your parcel here.
Are Hermes deliveries delayed?
Currently, the ability to book a parcel delivery, our customer support services and our delivery tracking services are all operating normally. Our services may experience delays and even suspensions to some areas internationally with European countries being affected the most.
What time Hermes deliver?
What are myHermes’ delivery times? Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.
Is Hermes cheaper then Royal Mail?
As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages. … Additionally, if you send more than 150 parcels per week with Hermes, you may qualify for a Hermes Business Account.
Do Hermes deliver to post office?
You can send parcels across the UK with Hermes – the only exemptions are the Channel Islands, PO Boxes and British Forces Post Office locations. … We also deliver parcels to over 190 countries across the world. Simply book your parcel online and send using our courier collection service, ParcelShops or Lockers.
Who owns Hermes delivery company?
Hermes UK is owned by the German group Hermes Germany who is the largest independent home delivery specialist for business-to-consumer (B2C) and consumer-to-consumer (C2C) sectors in Germany.
Are FedEx and Hermes the same company?
According to observers, FedEx is the front runner to team up with Hermes, but neither the integrator nor mail order giant Otto Group, which owns Hermes, have commented.
Is Hermes part of DPD?
Both companies are top players in their respective markets. Hermes delivers in the region of one million parcels daily to private households in Germany alone. … DPD is one of the leading international express and parcel delivery companies and is number two in Europe.
Can you see where your Hermes driver is?
You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.
What happens if I miss my Hermes delivery?
If you have missed your Hermes delivery you will receive a calling card, they will also contact you via email or SMS. … If you have missed your Arrow XL delivery you will receive a calling card. They will also send you a link via email or SMS where you can rearrange your delivery for a date to suit you.
How long does a courier take to deliver?
At the local level, the delivery by speed post is 98% compared to 93% by courier services. While the time taken by speed post is 1-11 days at local level, it is 1-12 days in case of private couriers.
Does Hermes deliver on a Sunday?
Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate. National Coverage We offer a Sunday Delivery service to just under 85% of the UK Mainland Population. Fully Tracked We will provide you with end to end parcel tracking as standard.
Is Hermes gateway in China?
Hermes strengthens its operations in China. … To facilitate this, Hermes Transport Logistics Asia was founded in Hong Kong in 2014. From now on, Hermes is looking to tap the Chinese market through its subsidiary Greater China.
How do I get my money back from Hermes?
You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.
Why is my package still in transit?
Whenever your package reaches the next distribution center, the shipping label is scanned and the tracking information updates with its new location. … Basically, a “stuck in transit” message means that your shipment hasn’t been scanned at any distribution depot in the last 24 hours.
How do I speak to a person at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
Does Hermes have a live chat?
Domestic – UK to UK
If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.