How do I speak to a human at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
What do I do if my Hermes Parcel not delivered?
If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel. If this address is incorrect or absent, we may have to dispose of your Parcel.
Why can’t I contact Hermes?
The reason it’s so difficult to talk to anyone is because the company doesn’t want you to. It doesn’t give out its customer service helpdesk phone number, which we think is a bad way to conduct business, but the number you need is 0330 808 5456. This was working at the time of writing.
Does Hermes have online chat?
Domestic – UK to UK
If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
How do I complain to Hermes delivery?
Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected] They will typically address the complaint within the same working day.
Who is responsible if a parcel goes missing?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
What is my Hermes HRM number?
If you are unsure of your HRM reference number then please go to the “My Account area”, sign in (or “register” with us if you haven’t already) and then click on the “My Orders” tab to find your HRM reference number. This number can also be found on your confirmation email.
Do Hermes lost parcels?
The team went to the ‘lost in transit’ auction four times during October 2019 and December 2019 and found that 60 per cent of the items up for sale came from Hermes. … Ten per cent of their packages sent via Hermes were lost during May and September last year – which was over £1,000 of orders.
Why can’t I track my Hermes parcel?
You may have information from your sender telling you that your parcel is dispatched, but it can take a few days for us to receive the parcel. If there’s no tracking information this just means we’re waiting to receive it. To find out where it is and when it’ll reach us you’ll need to contact the sender.
Why is my Hermes parcel delayed?
Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.
How can I email Hermes UK?
- Visit Customer Services.
- Call Customer Services on 033 0333 6556.
- Visit Live Chat.
- Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected]
- Tweet myHermes Customer Services.
How long does it take for Hermes to deliver?
Standard delivery – we’ll deliver your parcel in 2 to 4 days, including weekends. We can even collect it from your home or workplace.
How do I rearrange my Hermes delivery?
Just go to our parcel tracking page, type in your 16-digit tracking number and delivery postcode, and you’ll get options to change your delivery address to a neighbour’s address or other safe place.
Does Hermes deliver on Sunday?
Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate. National Coverage We offer a Sunday Delivery service to just under 85% of the UK Mainland Population. Fully Tracked We will provide you with end to end parcel tracking as standard.