How do I speak to a human at Hermes?
Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.
How can I contact Hermes by telephone?
How do I complain about one of your services?
Does Hermes have live chat?
Domestic – UK to UK
If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
Why can’t I contact Hermes?
The reason it’s so difficult to talk to anyone is because the company doesn’t want you to. It doesn’t give out its customer service helpdesk phone number, which we think is a bad way to conduct business, but the number you need is 0330 808 5456. This was working at the time of writing.
How do I complain to Hermes UK?
HERMES COMPLAINTS
Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected] They will typically address the complaint within the same working day.
What do I do if my Hermes Parcel not delivered?
If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel. If this address is incorrect or absent, we may have to dispose of your Parcel.
Why is my Hermes parcel delayed?
Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.
How do I email Hermes UK?
- Visit Customer Services.
- Call Customer Services on 033 0333 6556.
- Visit Live Chat.
- Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected]
- Tweet myHermes Customer Services.
How do I rearrange my Hermes delivery?
Just go to our parcel tracking page, type in your 16-digit tracking number and delivery postcode, and you’ll get options to change your delivery address to a neighbour’s address or other safe place.
Who is responsible if a parcel goes missing?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
Do Hermes deliver 7 days a week?
Send, receive and return your parcels 7 days a week
We deliver on Sundays, Mondays – every day of the week. You can send, receive and return your parcel using our couriers, ParcelShops and Lockers: Our network of couriers work 7 days a week – so if you’re expecting a weekend delivery, they’ll bring it to your door.
How long does it take for Hermes to deliver?
We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be, next day, 48 hours or 3 to 5 days. Your parcel is making its way through our depots to your local ParcelShop or to your local courier.
Does Hermes deliver on Sunday?
Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate. National Coverage We offer a Sunday Delivery service to just under 85% of the UK Mainland Population. Fully Tracked We will provide you with end to end parcel tracking as standard.