How do I speak to a human at Hermes?
Reach customer service by calling 0330 808 5456.
Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity. Customer service is available from 8 a.m. to 6 p.m. (BST) Monday to Saturday.
Does Hermes have live chat?
Domestic – UK to UK
If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.
How do I complain to Hermes?
HERMES COMPLAINTS
Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected] They will typically address the complaint within the same working day.
Does Hermes charge for redelivery?
Scammers pretending to be from delivery service Hermes are sending text messages to its customers reporting a problem in delivering a parcel. Customers are told to follow a link and pay a small fee, which ranges from around £1.50-£2, to have the parcel redelivered – in the latest phishing scam.
Why is my Hermes Parcel delayed?
Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.
Are Hermes deliveries delayed?
Currently, the ability to book a parcel delivery, our customer support services and our delivery tracking services are all operating normally. Our services may experience delays and even suspensions to some areas internationally with European countries being affected the most.
How do I email Hermes?
- Visit Customer Services.
- Call Customer Services on 033 0333 6556.
- Visit Live Chat.
- Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected]
- Tweet myHermes Customer Services.
Do Hermes deliver 7 days a week?
Send, receive and return your parcels 7 days a week
We deliver on Sundays, Mondays – every day of the week. You can send, receive and return your parcel using our couriers, ParcelShops and Lockers: Our network of couriers work 7 days a week – so if you’re expecting a weekend delivery, they’ll bring it to your door.
How do I contact my Hermes return?
If you’ve paid postage for your return, then please contact our customer services team at [email protected] – they’ll investigate it for you.
Does Hermes have a complaints department?
We’re sorry if our service isn’t what you’d expect from us. We want to do our best to make things right for you. Please contact our friendly customer service team, who are available between 8am and 6pm from Monday to Saturday.
Are DHL and Hermes the same company?
Spring UK, the shipping company and courier, has revealed it will be fully integrating with Hermes, Yodel and DHL Parcel UK with the aim of powering the delivery of more ecommerce merchants’ consignments.
Who is Hermes owned by?
However, the ownership of Hermes still lies within the Hermes family, now the Dumas family, as they own up to 75% of its shares. Axel Dumas, the current CEO and Chairman of the Hermes company, is a nephew of Jean-Louis. Alongside him is Pierre-Alexis Dumas, son of Jean-Lois Dumas.
How much does it cost to send a 20kg parcel?
| Parcel Weight | Price |
|---|---|
| 10kg | £12.99 exc VAT |
| 15kg | £14.24 exc VAT |
| 20kg | £15.49 exc VAT |
What happens if I miss a Hermes delivery?
Your parcel will be returned to sender if it cannot be deliver after the 3rd attempt. … Hermes will make 2 attempts to re-deliver your parcel, remember you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place via your My Hermes tracking link.
Do Hermes leave a calling card?
If your courier has tried to deliver your parcel they’ll leave a calling card that has an 8 digit number printed on it.
What is my Hermes HRM number?
If you are unsure of your HRM reference number then please go to the “My Account area”, sign in (or “register” with us if you haven’t already) and then click on the “My Orders” tab to find your HRM reference number. This number can also be found on your confirmation email.
What to do if a parcel is not delivered?
Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.
How long does it take for Hermes to process a parcel?
We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be, next day, 48 hours or 3 to 5 days.
Why is my package still in transit?
Whenever your package reaches the next distribution center, the shipping label is scanned and the tracking information updates with its new location. … Basically, a “stuck in transit” message means that your shipment hasn’t been scanned at any distribution depot in the last 24 hours.
Can I see where my Hermes driver is?
You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.