hermes can i change delivery date?

Hermes will attempt collection three days in a row. If you want to rebook your collection you cannot rebook it for any of those three days, as they will attempt to collect your package then anyway.

Can I change delivery day with Hermes?

If you’ve already selected courier delivery as a delivery option, we can’t change it to a ParcelShop delivery. But don’t worry if you’re not going to be at home, you can divert your parcel to a safe place or a neighbour of your choice.

Can you delay a Hermes delivery?

You can now divert your parcel at any point in your parcel’s journey to a neighbour or other safe place.

What if I miss my Hermes delivery?

Your parcel will be returned to sender if it cannot be deliver after the 3rd attempt. … Hermes will make 2 attempts to re-deliver your parcel, remember you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place via your My Hermes tracking link.

Does Hermes charge for redelivery?

Scammers pretending to be from delivery service Hermes are sending text messages to its customers reporting a problem in delivering a parcel. Customers are told to follow a link and pay a small fee, which ranges from around £1.50-£2, to have the parcel redelivered – in the latest phishing scam.

What happens if I miss my Hermes delivery 3 times?

Your Hermes courier will always make three attempts to deliver your parcel. After three unsuccessful delivery attempts, your parcel will be marked as Return to Sender and you’ll be reimbursed as soon as your order arrives back at our logistics centre.

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How do I speak to someone at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What time do Hermes deliver until 2021?

Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.

Does Hermes have a live chat?

Domestic – UK to UK

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Can Hermes deliver after 9pm?

Couriers can work up until 9pm at the moment.

How many times does Hermes attempt delivery?

Your courier will make three attempts to deliver your parcel. If their delivery attempt was unsuccessful the courier will leave a card which will tell you when they’re making their next delivery attempt, and should also reference an 8-digit card number which you can use to track your parcel.

Is Sunday a working day Hermes?

We deliver on Sundays, Mondays – every day of the week. You can send, receive and return your parcel using our couriers, ParcelShops and Lockers: Our network of couriers work 7 days a week – so if you’re expecting a weekend delivery, they’ll bring it to your door.

Do Hermes always leave a card?

If you weren’t in to receive your parcel, your courier will leave a card that will either detail when they will return to try again, or provide you with a contact number so you can get in touch directly to reschedule your delivery.

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Does Hermes ask for bank details?

Will Hermes contact me for my bank details? We will never contact you by phone or email to request payment. We may contact customers by phone or email and ask for bank details to make a goodwill payment or to discuss a claim.

Why is my Hermes Parcel delayed?

Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.

How can I email Hermes UK?

myHermes complaints contacts
  1. Visit Customer Services.
  2. Call Customer Services on 033 0333 6556.
  3. Visit Live Chat.
  4. Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected].
  5. Tweet myHermes Customer Services.

What happens if a package is delivered to the wrong address?

When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it’s different from yours. The company will come and pick up the product within a reasonable time frame.