can i email hermes uk?

How do I email Hermes UK?

myHermes complaints contacts
  1. Visit Customer Services.
  2. Call Customer Services on 033 0333 6556.
  3. Visit Live Chat.
  4. Email Martijn deLange (Chief Executive Officer (CEO)) on [email protected]
  5. Tweet myHermes Customer Services.

How do I get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Does Hermes have a live chat?

Domestic – UK to UK

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Does Hermes have a complaints department?

We’re sorry if our service isn’t what you’d expect from us. We want to do our best to make things right for you. Please contact our friendly customer service team, who are available between 8am and 6pm from Monday to Saturday.

Can you speak to a human at Hermes?

The truth is that it’s extremely difficult to speak to a human at Hermes parcels. The support system is automated and it’s almost impossible to get through the bots and to a human.

Where is Hermes head office in UK?

For all our services, the data controller — the company that’s responsible for your privacy— is Hermes Parcelnet Limited and our address is Capitol House, 1 Capitol Close, Morley, Leeds LS27 0WH.

Are Hermes deliveries delayed?

Currently, the ability to book a parcel delivery, our customer support services and our delivery tracking services are all operating normally. Our services may experience delays and even suspensions to some areas internationally with European countries being affected the most.

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Why is my Hermes Parcel delayed?

Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.

How do I rearrange my Hermes delivery?

Just go to our parcel tracking page, type in your 16-digit tracking number and delivery postcode, and you’ll get options to change your delivery address to a neighbour’s address or other safe place.

Is there an ombudsman for Hermes?

Hermes Business Solutions Ltd Complaints Ombudsman: See if We Can Help | Ombudsman Services. If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a ‘Supplier of Last Resort’ to take over as your new supplier.

Who is the CEO of Hermes?

Hermes Business Solutions Ltd Complaints Ombudsman: See if We Can Help | Ombudsman Services. If your energy supplier has ceased trading, we’ll provide an update on your case as soon as Ofgem nominate a ‘Supplier of Last Resort’ to take over as your new supplier.

Does Hermes have a head office?

Head Office Finder.co.uk

You can call the number above to get through to the Hermes head office, which is based in Leeds. When you call this number you’ll be provided with some details of who you should first contact in certain circumstances.

How long does Hermes take to deliver?

We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be, next day, 48 hours or 3 to 5 days. Your parcel is making its way through our depots to your local ParcelShop or to your local courier.

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What time do Hermes deliver until?

What are myHermes’ delivery times? Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.

Does Hermes deliver on Sunday?

Our fully tracked Sunday Delivery service allows 85% of the UK Mainland population to order a parcel on a Saturday for Next Day delivery on a Sunday. Hermes’ Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. …