can hermes call you?

What can I do? I would like the driver to call me. The driver may call the contact number to assist with the collection. Unfortunately, not all drivers carry phones for health and safety reasons – as such a call is not guaranteed.

Do Hermes contact you before delivery?

To find out where it is and when it’ll reach us you’ll need to contact the sender. This means that we’ve received your parcel from your sender. We’ll deliver your parcel within the agreed time, depending on the service chosen by the sender this will be, next day, 48 hours or 3 to 5 days.

How do you actually speak to someone at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What happens if I miss a Hermes delivery?

Your parcel will be returned to sender if it cannot be deliver after the 3rd attempt. … Hermes will make 2 attempts to re-deliver your parcel, remember you can request a neighbour sign for the parcel, or authorise the driver to leave the parcel in a safe place via your My Hermes tracking link.

Do Hermes leave a calling card?

If your courier has tried to deliver your parcel they’ll leave a calling card that has an 8 digit number printed on it. Enter this number in the box to get an update on your tracked postage.

How late can Hermes deliver?

What are myHermes’ delivery times? Collections and deliveries are made by myHermes between 8am and 8pm, Monday to Saturday. Please note that this excludes bank holidays.

Can you see where your Hermes driver is?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

Does Hermes have a live chat?

Domestic – UK to UK

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

How do I complain about Hermes delivery?

HERMES COMPLAINTS

Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at [email protected] They will typically address the complaint within the same working day.

Why is my Hermes Parcel delayed?

Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.

What do Hermes do with undelivered parcels?

If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel. If this address is incorrect or absent, we may have to dispose of your Parcel.

What happens if my parcel is not delivered?

If your item wasn’t delivered to the location you agreed, it’s the seller’s legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund if: … no delivery date was agreed and a second chance to deliver was not successful.